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Sensitivity Training: Including the Passenger Community

We all know communication is key in creating a superb transit operation—but does your sensitivity training program also leverage passenger feedback and expertise? By including the passenger community in your paratransit and fixed route sensitivity training program, your agency can create a thorough training regimen that takes all disabilities—both apparent and hidden—into consideration.

In this free webinar, Ride Right’s WC Pihl and Dwight Sayer, disability advocate and President of the Orlando Chapter of the National Federation of the Blind, will discuss how to create well-rounded sensitivity training for vehicle operators by:

  • Utilizing scenario-based understanding of disabilities, reasonable expectations, and accommodations
  • Involving major trip generators in training development
  • Hosting town halls and stakeholder meetings with the passenger population
  • Performing secret rider evaluations

By simply incorporating your ridership and other stakeholders into training development, your agency can create sensitivity training that is credible, thorough, and based on real-world experience.

Webinar Materials


W.C. Pihl
Vice President of Business Development

W.C. is a seasoned transportation professional with more than 20 years of experience in transit management and business development roles. Named to Mass Transit Magazine’s Top 40 Under 40 in Transportation list in 2011, W.C. has vast knowledge and exceptional understanding of transportation operations—including sensitivity training considerations—at all levels.

Dwight Sayer
Disability Advocate
President, National Federation of the Blind, Orlando Chapter

Dwight is a visually impaired and disabled veteran who consults with Ride Right to determine how the passenger experience can be improved. Through secret rider evaluations, Dwight helps Ride Right monitor safe driving, passenger interaction, and criteria such as driver friendliness, general demeanor, and helpfulness from the perspective of a passenger with a disability.