Lake County, Florida Case Study
For Lake County, Ride Right coordinates transportation for a variety of services and helps passengers find the right service option to meet their needs. We also plan to work with the County to implement a travel training program focused on moving passengers from higher cost transportation options to the bus.
I was expecting a lot of calls but to my surprise and enjoyment my office did not receive any calls regarding the services provided by Ride Right. I know that with any start-up that there are hiccups coming out the gate and I expected that there would have been many, in light of the fact that transition took place on a Tuesday, and the incumbent was not very cooperative, but things went better than I imagined. Your dedication to customer services appears to be everything that you all told me it would be. The on-going communication and openness of your staff are greatly appreciated.
Kenneth Harley, Public Transportation Manager, Lake County, Florida Public Transportation Division
In addition to trip provision, we manage all reservation, scheduling, and dispatching functions from our local call center. As part of this contract, Ride Right also began the daily operation of 18 vehicles to transport children with behavioral health issues to counseling services.