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Driver Safety and Training

Driver Safety

Passenger safety begins with qualified drivers. We take pride in our ability to attract and retain the best drivers, and have one of the most comprehensive driver screening processes in the transit industry. Each of our drivers are carefully screened before hiring, and their credentials are continually monitored for compliance throughout their employment. The screening process includes review of driver and criminal records, a thorough physical, substance abuse testing, and reference checks.

In addition to initial screening, Ride Right ensures our drivers are thoroughly prepared to transport passengers through our:

Comprehensive Training Curriculum

Prior to taking any trips, drivers must undergo at least two weeks of classroom and behind-the-wheel training. This curriculum, designed by our Safety and Training Team, focuses on productivity and customer service, and includes topics such as Safety Policies, Procedures, and Programs; ADA, Passenger Assistance, and Customer Service; Defensive Driving; Preventing Harassment; Substance Abuse and Security; Closed Course Maneuvers; On-the-Road Training; and Cadet Training. Following initial training, drivers must complete at least 12 hours of annual refresher training to ensure knowledge and skills are maintained and improved.

Strict Drug and Alcohol Policy

Ride Right’s drug and alcohol policy mandates that all drivers undergo substance abuse training, as well as pre-employment, random, reasonable suspicion, post-accident, and return-to-duty screenings. This zero-tolerance policy balances respect for our drivers with the need to maintain a safe workplace that supports a drug-free environment.

Safety Program

To provide structure and a foundation for inspiring safe job performance, Ride Right’s Safety Program is aimed at generating system-wide safety participation and encouraging employees to take ownership of safety results. The program rewards safe driving with monthly awards, incentives, and bonuses while educating employees that safety matters.